CANCELLATION POLICIES
For Private Classes : Students cancelling a class must give their instructor a minimum of 24hrs notice wherever possible to be granted a makeup class at the discretion of the instructor. Makeup classes will be scheduled at the end of the studio year (June 12-30), to a maximum of 2 makeup classes. Further absences will be awarded a makeup at the sole discretion and schedule of the instructor. Missed classes are billable*.
For Group Classes : If your performer will be absent for any reason please provide as much notice as possible. Group classes are cumulative and team building, makeups cannot be offered for missed classes. Work can be filmed for/sent to the student at the discretion of the instructor. Missed classes are billable*.
Performing Arts Camp : A full refund will be issued when cancellation is confirmed 4 weeks or more before the first day of the registered start date. A 50% refund will be issued when cancellation is confirmed up to 2 weeks before the first day of the registered start date. A 25% refund will be issued for confirmed cancellations up to 1 week before the registered start date. A refund will not be issued in whole or in part for cancellations giving less than 1 week notice before the registered start date. A cancellation is confirmed when acknowledged by both parties in writing. Confirmation from Shepherd Private Coaching occurs within 24hrs of receipt of notice. Where applicable a refund will be issued within 3-5 business days from confirmation.
Administrative Hours : 9:00-4:00pm Monday through Friday. Emails received after 4:00pm will be addressed the following day.
For General Inquiries Please Note : It is normal for me to take 2 days to read my emails and 2 more days to reflect on the matter and respond calmly. The culture of immediacy and the constant fragmentation of time are not very compatible with the kind of life I lead.
*Exceptions may be made for extenuating circumstances at the discretion of both the instructor and Shepherd Private Coaching Creative Director, Lauren Shepherd.
